We will be closed on Wednesday, June 19 in observance of Juneteenth. Bank Holidays

Debit Cards

First Citizens MasterCard® Debit Card

Important Information

  • Want to change your PIN number? Call 1-800-717-4923 or visit any First Citizens ATM and look for the menu option on the main screen.
  • If you have a lost or stolen debit card:
    If during normal bank hours, please call us at 800-423-1602.
    If during non-bank hours, please call SHAZAM at 1-800-383-8000. For more information about SHAZAM, go to the SHAZAM website.
  • For information about the Automatic Billing Updater(ABU) service from MasterCard®, click here.

Security Features

We offer a few security features that are included with your First Citizens debit card.

FICO™ Falcon®
Text Fraud Alerts

Prevent debit card fraud with this security tool.

Learn More

3D Secure through
MasterCard® SecureCode™

A technology that helps protect card accounts against unauthorized e-commerce transactions.

Learn More

Brella Fraud Protection with Mobile App

We offer a fraud prevention tool to monitor debit card activity with Brella.

Learn More

Perks of Using Plastic

Ka'Ching Debit Card Rewards 1,2

Use your First Citizens debit card and earn up to $10 a month.

Learn More

uSave

Every time you make a debit card purchase, your savings grows!

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Pay with Your Digital Wallet

Carry your debit card info in a secure digital form on your mobile device.

Learn More

Interested in getting a debit card? Stop in to any of our First Citizens locations to talk with us.

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