We will be closed on Wednesday, June 19 in observance of Juneteenth. Bank Holidays

Debit Cards

First Citizens MasterCard® Debit Card

Important Information

  • Want to change your PIN number? Call 1-800-717-4923 or visit any First Citizens ATM and look for the menu option on the main screen.
  • If you have a lost or stolen debit card:
    If during normal bank hours, please call us at 800-423-1602.
    If during non-bank hours, please call SHAZAM at 1-800-383-8000. For more information about SHAZAM, go to the SHAZAM website.
  • For information about the Automatic Billing Updater(ABU) service from MasterCard®, click here.

Security Features

We offer a few security features that are included with your First Citizens debit card.

FICO™ Falcon®
Text Fraud Alerts

Prevent debit card fraud with this security tool.

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3D Secure through
MasterCard® SecureCode™

A technology that helps protect card accounts against unauthorized e-commerce transactions.

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Brella Fraud Protection with Mobile App

We offer a fraud prevention tool to monitor debit card activity with Brella.

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Perks of Using Plastic

Ka'Ching Debit Card Rewards 1,2

Use your First Citizens debit card and earn up to $10 a month.

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Every time you make a debit card purchase, your savings grows!

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Pay with Your Digital Wallet

Carry your debit card info in a secure digital form on your mobile device.

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Interested in getting a debit card? Stop in to any of our First Citizens locations to talk with us.