Online Banking Users: We have updated our online banking login. When you click the "Online Banking" button in the upper right corner, there is no longer a pop-up window. It now links directly to our login landing page instead.
First Citizens MasterCard® Debit Card
- Want to change your PIN number? Call 1-800-717-4923 or visit any First Citizens ATM and look for the menu option on the main screen.
- If you have a lost or stolen debit card:
If during normal bank hours, please call us at 800-423-1602.
If during non-bank hours, please call SHAZAM at 1-800-383-8000. For more information about SHAZAM, go to the SHAZAM website.
- For information about the Automatic Billing Updater(ABU) service from MasterCard®, click here.
We offer a few security features that are included with your First Citizens debit card.
Text Fraud Alerts
Prevent debit card fraud with this security tool.
3D Secure through
A technology that helps protect card accounts against unauthorized e-commerce transactions.
Brella Fraud Protection with Mobile App
We offer a fraud prevention tool to monitor debit card activity with Brella.
Perks of Using Plastic
Ka'Ching Debit Card Rewards 1,2
Use your First Citizens debit card and earn up to $10 a month.
Every time you make a debit card purchase, your savings grows!
Pay with Your Digital Wallet
Carry your debit card info in a secure digital form on your mobile device.
Interested in getting a debit card? Stop in to any of our First Citizens locations to talk with us.