ITM Service

How does the ITM Live Teller service work? 

Similar to web chat programs, an ITM uses a built-in camera and speakers to provide the customer and the teller the ability to hear and see each other on a screen during the transaction. 

Are transactions at the ITM private? 

Yes. The ITM provide options for additional privacy. They have a chat feature available, similar to text messaging, or customers can plug personal headphones into the machine. 

What type of transactions can I do? 

For ITM Service: You can conduct nearly every type of teller transaction, just as you would at our locations. You can cash checks, make deposits (no envelope or deposit slip needed), withdraw cash, make regular scheduled loan payments, get balances, and transfer funds. 

For ATM Service: You can use your debit card to make a withdrawal, transfer money, or make a deposit to a First Citizens account that your card is connected to.

How do I cash a check? 

We can cash your check to the exact amount, all you need is a valid ID. Our Live Teller will instruct you to simply insert the check into the designated area on the machine. An image of your check will appear on the screen, and you can tell us if you want to deposit or cash it. For your records, a small image of the physical check will be printed on your receipt.  

How do I make a cash deposit? 

The machine will read and count each bill and will display the deposit amount on the screen for verification. If you have several bills, we recommend adding about 30 bills at a time. 

Can I use the ITM without talking to a Live Teller? 

Yes. The ITM works as a regular ATM unless you tap the screen to talk with a Live Teller.

Can I use the ITM without my debit card? 

Yes. Forgot your debit card? No problem. You can use a driver’s license for identification at the ITM. 

What type of bills does the ITM dispense? 

An ITM can dispense currency of the following denominations: $50, $20, $5, and $1. It will dispense the fewest amount of bills possible. However, the teller can change the number of each denomination being dispensed, based on your request. Tellers can also dispense up to 99 cents, including quarters, nickels, and pennies. Coin cannot be exchanged after it is dispensed (ITM will not accept change for deposit). 

Do I need to show my ID? 

Yes. Just like when you come inside our locations, a valid form of ID is required to conduct certain transactions. You will be asked to scan your valid ID for proper identification. 

Is the ITM secure? 

Yes. When banking with an ITM, your transactions are as secure as if you were doing an in-person transaction at one of our locations. Just like in a branch, we may require a valid ID for identification purposes, and all transactions are recorded for security purposes. In addition, there are parameters set up to prevent potential fraud. 

Are ITMs replacing First Citizens Bank employees? 

No! Our ITM Live Tellers are First Citizens employees in our Contact Center located in Mason City, IA. Our ITM Live Teller service is in addition to our tellers inside at the teller line and through the drive-up.

Can business transactions be conducted on the ITM? 

Yes, business customers can do simple transactions by using our Live Tellers on the ITM. However, large transactions or change orders will still need to be conducted inside the bank or at our main lane of the drive-up. 

Can I use the ITM if I'm not a First Citizens customer?  

Yes, if you are not a First Citizens customer, you can use our ITM like a regular ATM to withdraw cash using your debit card and PIN. You can also use the Live Teller to cash checks drawn on First Citizens Bank accounts. 

Are the ITMs handicap accessible? 

Yes, our ITMs are ADA compliant. A type/text feature and a spot to plug in headphones are available for those in need of specialized assistance. 

What hours will the ITM be available with a Live Teller? 

All ITMs will have Live Teller service from 8:00 am to 5:00 pm, Monday through Friday. Saturdays the Live Teller service is available from 8:30 am to Noon.  

Which First Citizens Bank locations will offer the ITM service? 

Charles City, Mason City West, Mason City State Street, New Hampton, and Osage in Iowa as well as our location in Mora, MN.