We will be closed on Wednesday, June 19 in observance of Juneteenth. Bank Holidays

Security Center

For Your Peace of Mind

We want to help keep your identity and money safe.

Fraud phishing concept with lock and fishing hook.

Latest Fraud & Scam Information

We want to help keep you informed of the latest fraud and scams.

Learn More Our Privacy Policy

Security Products/Services We Offer

ID TheftSmart Credit Monitoring Service

Guard your most precious asset -- your identity! Monitor your credit file and receive notifications.
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ID Theft Aid with BaZing Checking

Protect and restore your identity and payment cards with a BaZing or BaZing Plus Checking Account.
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Lost or Stolen Debit Card

Let us know immediately if your First Citizens debit card has been lost or stolen.
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Brella for Your FCB Debit Card

Protect your First Citizens debit card by enrolling in Brella today!
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ID Navigator for your FCB Credit Card

Check your eligibility and sign up today!
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MyCard Mobile for Your FCB Credit Card

Manage your FCB credit card from anywhere, at any time.
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Helpful Online Tools

National Do Not Call (DNC) Registry

You can register your home or mobile phone for free to help reduce the number of unwanted calls you receive.
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DMAchoice | Do Not Mail

Reduce promotional mail offers from companies or organizations you don’t have a business relationship with.
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Free Annual Credit Report

Reviewing your credit report can help you catch signs of identity theft early. 
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OptOutPrescreen.com

This will opt a consumer out of unwanted solicitations for five years at no cost. It does usually take one to two weeks for it to take effect.
Learn More

AARP Watchdog Alerts

Sign up for biweekly Watchdog Alerts to have news on the latest scams delivered right to your inbox.
Learn More

Scams & Fraud Resources | Banzai Financial Literacy

Security Resources Online

Stay Safe Online & on Mobile Devices

The National Cyber Security Alliance aims to make the internet safer and more secure.
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MasterCard® ID Theft Protection

Help prevent identity theft by securing your personal information. 
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AARP Scams & Fraud

The AARP Fraud Watch Network has real-world tips and tools to help protect you and your loved ones. 
Learn More

Cybersecurity for Small Business

Knowing some cybersecurity basics and putting them in practice will help you protect your business.
Learn More

Online Security Tips

To help ensure security when you are online, here are some tips:

  • First Citizens will NEVER ask you for any personal information when calling or emailing you (including usernames, passwords, or other electronic banking credentials)
  • Choose a hard-to-guess username and password that mixes upper and lower case letters, numbers and symbols.
  • Change your passwords at least every 90 days
  • Keep your usernames and passwords safe (don’t write them down on a notebook right by your computer)
  • Have a firewall in place when purchasing items online
  • Log off the system when you are finished with your transaction (instead of only “X”ing out of the page or closing it)
  • If you have a wireless router make sure it is configured to use strong encryption and that the default “sign-in” has been changed.
  • Be suspicious of any email with urgent requests for financial information. Don’t agree to deposit a check from someone you don’t know and then wire money back no matter how convincing the story.
  • Don’t use the links in an email, instant message, or chat to get to any web page if you suspect the message might not be authentic or you don’t know the sender or username. Type the address into the web page directly.
  • Don’t respond to email messages that ask for personal financial information, whether the message comes as an email, phone call, text message or ad. You should only communicate information such as credit card numbers or account information via a secure website or a phone call that you’ve initiated to a legitimate business.
  • Consider installing a web browser tool bar to help protect you from known fraudulent websites. These toolbars match where you are going online with lists of known phisher web sites and will alert you. Earthlink ScamBlocker is part of a browser toolbar that is FREE to all internet users. 
  • Regularly log into your online accounts. Check your bank, credit and debit card statements to ensure that all transactions are legitimate.
  • Report “phishing” or “spoofed” emails to www.ic3.gov and when forwarding spoofed messages, always include the entire original email with its original header information intact.
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