We will be CLOSED Monday, May 25 for Memorial Day. View Bank Holidays
Stay Safe. Stay Informed. Stay Secure.
Understanding how to prevent fraud is the first step to staying protected. Browse our resources to learn how to identify scams, secure your accounts, and respond with confidence.
Lost or Stolen Debit Card?
Call us immediately during business hours: 800-423-1602
Call SHAZAM during non-bank hours: 1-800-383-8000
What is your credit history?
Get FREE weekly online credit reports from Equifax, Experian and TransUnion.
Do you suspect fraud?
Was your identity stolen?
Report identity theft and get a recovery plan.
Card Management & Alerts
Be Alerted with Suspicious Card Activity
Our First Citizens debit and credit cards offer fraud management and alerts to get real-time notifications.
First Citizens Debit Card
Lost or Stolen Card
- Call First Citizens during normal bank hours at 800-423-1602
- Call SHAZAM after bank hours at 1-800-383-8000
Chanda PIN
-
Call 1-800-717-4923 or stop at any First Citizens ATM
Card Management & Alerts
- FICO Falcon® (automatic with valid contact info)
- SHAZAM Brella (registration required)
Visit the SHAZAM website for more information.
First Citizens Credit Card
Lost or Stolen Card
- 24/7 TCM Customer Service: 1-800-883-0131
Card Management
- Fraud Monitoring: SecurLOCK™ (automatic with valid contact info)
- MyCard Statement.com (registration required)
- MyCard Mobile app (registration required)
Visit the TCM Bank website for more information.
Helpful Resources
AARP Fraud Watch Network™
Their free resource helps you learn how to spot scams and get guidance if you've been targeted.
Call their free helpline if you suspect a scam (Mon-Fri 8am to 8pm ET) 877-908-3360
Take Advantage of their resources:
- Read the latest news
- Sign up for Wathdog Alerts
- Search scams near you
- Hear real scam stories
National Cybersecurity Alliance
The National Cybersecurity Alliance (NCA) is a U.S.-based nonprofit organization dedicated to promoting cybersecurity awareness and education. Founded in 2001, the NCA works with government agencies, businesses, and individuals to help create a safer, more secure digital world.
The organization provides practical resources, tools, and guidance to help people and organizations:
- Protect their data
- Prevent cybercrime
- Practice safe online behavior
First Citizens Bank has partnered with Banzai to bring you clear, in-depth lessons that help you dive into the financial topics you care most about.
View All Banzai Scam and Fraud Resources
