Our Mason City State Street location is currently under construction. 

During this time the lobby will be closed and the Drive-Up & ATM/ITM will remain open. For full banking services, please visit the Mason City West location at 2601 4th St SW Mason City, IA. Thank you for your patience!

Lost/Stolen Debit Card

If during normal business hours, please call the First Citizens Bank location nearest you or 1-800-423-1602.

If during non-bank hours, please call SHAZAM at 1-800-383-8000. For more information about SHAZAM, go to www.shazam.net

For suspected fraudulent transactions on your debit card, please call SHAZAM Falcon Fraud Assistance at 1-866-508-2693.

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