If during normal business hours, please call the First Citizens Bank location nearest you or 1-800-423-1602.
If during non-bank hours, please call SHAZAM at 1-800-383-8000. For more information about SHAZAM, go to www.shazam.net
For suspected fraudulent transactions on your debit card, please call SHAZAM Falcon Fraud Assistance at 1-866-508-2693.