Our Holiday Hours: Closing at 4:00pm (Kanawha closing at 3:00pm) on December 31st & CLOSED on January 1, 2025 for the new year. View all bank holidays
Online Banking Sign-Up Steps
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Go to Online Banking on our website by clicking the Online Banking button in the upper right corner or download our FCB Mobile app from the Apple App or Google Play store on your mobile device
Download our FCB Mobile App
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Go to Sign Up on the login screen on desktop or in the bottom left on our mobile app.
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Fill in the required information for Secure Sign Up. You’ll need to view and agree to the E-Sign Act and accept the Terms & Conditions (check the two boxes). Click Complete Sign up when done.
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Before you can access your account, Confirm contact information.
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Verify your contact information by selecting Call me or Text me.
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Enter the verification code you receive via phone call or text message. Then, click to register your PRIVATE device. If you’re using a PUBLIC device, DO NOT register it.
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Congratulations, you are now enrolled in Online Banking! Remember to use the credentials you created in Step 3 each time you log in.
View or download the online banking sign-up steps as a PDF
Have questions about your account? Chat live with us!
Our Contact Center Representatives can assist with many basic questions and issues regarding your accounts and more. Available Monday - Friday | 8:00am - 5:00pm. Learn more about Live Chat within online and mobile banking.
eStatements Sign-Up Steps
- Login to Online or Mobile Banking.
- Go to eStatements under Account Services.
- Read the Federal E-Sign Disclosure & Consent Form that appears on the screen and click I Agree at the bottom.
- You’re all set to receive eStatements!
How do I view my eStatements?
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When your new statement is ready, you will receive a notification via email to the email address linked to your Online Banking.
The email comes from eStatements with a subject line of First Citizens eStatement. -
Login to Online Banking. Go to eStatements under Account Services.
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Your statement will appear on the screen. Click Accounts on the right to view other account statements. Go to Menu in the top right to search items or print multiple statements with Batch Print.
Note: If you have a Savings Account, that information will appear at the end of your Checking Account statement. You’re all set to receive eStatements!
eStatements are available in Online Banking for 30 months.
We recommend archiving your bank statements using whatever method you prefer (print, save to flash/hard drive, etc). Note: The IRS can go back as far as seven years when doing audits.