Fraud Alert: Scammers may spoof our phone number to appear as a legitimate call from us. If you receive a suspicious call, hang up, and contact us directly within online/mobile banking or call us at 800-423-1602 to verify. Review Latest Fraud & Scams to learn more.

We will be CLOSED on Monday, October 12th to observe Columbus Day & Indigenous Peoples' Day. View Bank Holidays

FDIC Digital Sign, using the official FDIC wordmark. This digital sign indicates the deposit institution is backed by the full faith and credit of the US government.

Lost/Stolen Debit Card

  1. Home /
  2. Lost or Stolen Debit Card

If during normal business hours, please call the First Citizens Bank location nearest you or 1-800-423-1602.

If during non-bank hours, please call SHAZAM at 1-800-383-8000. For more information about SHAZAM, go to www.shazam.net

For suspected fraudulent transactions on your debit card, please call SHAZAM Falcon Fraud Assistance at 1-866-508-2693.

Top