Our Mason City State Street location is currently under construction.
During this time the lobby will be closed and the Drive-Up & ATM/ITM will remain open. For full banking services, please visit the Mason City West location at 2601 4th St SW Mason City, IA. Thank you for your patience!
You now have access to an easier, faster, and more convenient way to pay bills, transfer money, and directly pay individuals. This service is available to ALL our Online & Mobile Banking customers. Business Bill Pay is not automatically available for all customers. Please contact us for enrollment.
Pay your bills with just a few clicks whenever and wherever you are.
Payments made within our secure Online Banking system.
Ability to pay anyone with one-time or recurring payments.
A payee is anyone that you would like to send money to, be that a company or a person. Once your payee is added to the system, you can schedule a payment.
You can set up an automatic payment rule and your payment will be automatically scheduled and sent out based on your specific instructions.
A reminder is a simple way to never lose track of when your next payment is due. A reminder does not mean your bill will be paid automatically.
Payment history allows detailed searches for past and scheduled payments and eBills, as well as sort, download, or print information on the payment history page.
An eBill is an electronic copy of your paper bill that you can view anytime from within the Bill Pay service and typically contains the same information as your paper bill or statement. NOTE: With the new Bill Pay, eBills will NOT convert.
A funding account is the account that will be debited when making a payment using the Bill Pay service.
Two different kinds of payments are made to your payees: electronic payments and check payments.
Send money by simply knowing the email, cell phone number, or bank information of recipient. Use transfers to move money between your accounts at different financial institutions.
No. You can use Online and/or Mobile Banking for BillPay.
This is a new security feature. You’ll be prompted to answer these questions when you add new payees, etc. You can view/change your challenge questions within the “My Account” tab.
Process date is the date the funds will be deducted from your account if payment/transfer is processed electronically.
Electronically or Draft Check
A check that is created on your behalf with your name and account number. The payment will not post against your account until the check is received and deposited by the recipient.
Once the process date is selected, an estimated delivery date will be displayed.
Yes, once the payee is established or set up, you can create recurring payments. These payments can be skipped, edited, or stopped by you.
Yes, you can receive notifications by text or email. These can be managed within the “My Account” tab.
Yes, you can request the addition of other accounts held at First Citizens within the “My Account” tab. It may take 1 – 2 days before they are available.
Gift Pay allows you to send a gift or donation. A physical check will be created and mailed on your behalf. Gifts allow you to select the occasion, select appropriate artwork, and create your own message.
Additional fees will apply:
Under the BillPay tab within Online Banking, click on the Transfer tab.
This allows you to send money to another person using 3 different options.
This is a security feature to ensure the transfer is received by the correct person. The key word is a password you create and provide to the recipient. When the recipient receives the email with a secure link, they will need to enter the keyword/password to proceed. They can get locked out after 3 failed attempts. If this happens, you the subscriber, can unlock them, or the payee can wait 24 hours and it will automatically be unlocked.
The recipient has to complete this process before a payment can be scheduled. They have 9 days to complete the process. They will receive reminder emails on the 3rd and 6th day. If they do not complete their setup, they will be automatically deleted, and the subscriber will be notified.
It may be your device's browser settings.
Mac Browser Settings PC Browser Settings Apple/Android Browser Settings
Get started with your online financial management using Online Banking to access your accounts 24/7.
Get the benefits of Online Banking in the palm of your hand with Mobile Banking.
