Frequently Asked Questions
Q: What is Mobile Banking?
Mobile banking gives you access to your accounts from your mobile web browser or an app that you have downloaded for your device, depending on your preference and your device's capabilities. Both options allow you to view account balances, check history, transfer funds, pay bills, set budgets, and view your financial picture. Plus you can find the branch location or an ATM near you.
Q: Is Mobile Banking secure?
Yes. The Mobile Banking service uses the same best practices that Online Banking does on your desktop computer. No account data is ever stored on your device. In the event that your device is lost or stolen, please contact the device's manufacturer to discuss your options.
Q: I am not enrolled in Online banking. Can I still use the Mobile Banking?
Yes! Even if you have not previously enrolled in Online Banking you can do so either from your device in the web browser or through your downloaded app. When you reach the screen asking for a username and password, instead click the "Sign up" button in the lower left hand side of the screen. Follow the steps to enroll in Online Banking.
Q: What devices are supported for use with the Mobile FCB App?
Our app is supported by Apple and Android devices, including phones, tablets, and wearables.
Go to your phone’s app store and search for “First Citizens Bank.”
For Personal
Q: Don’t have an Apple or Android device, can I use Mobile Banking?
Yes. While the app may not be available for your device, if you have access to the internet you can log in to Online Banking via our website, www.myfcb.bank. Once there, click "Online Banking" in the top right hand side of the page. Use your credentials to log in and visit Online Banking on your mobile device!
Q: Is there a fee for Mobile Banking?
No, First Citizens does not charge for the Mobile Banking services. However, your mobile data rates may apply from your mobile carrier.
Q: Are my login credentials the same for my mobile device as they are for my desktop computer?
Yes. You will use the same credentials for both.
Q: What do I do if I have forgotten my username and/or password?
Simply hit the "I can't access my account" link at the bottom of the login screen or hit the "Forgot Password" button, depending on your device. If you can't remember your username, click the "I can't access my account" link then click the "I forgot my username" link that comes up.Within the app, click the "More" button on the bottom right hand side of the screen that asks for your Username and Password. Follow the instructions on screen to access your account.
Q: Can I transfer money using Mobile Banking?
Yes. You can also transfer money from your First Citizens account to an account at another financial institution by logging into Billpay. Within Billpay you can choose the "TRANSFER" option which enables you to transfer funds between YOUR accounts at other Financial Institution. You can also select the Pay a Person option which allows you to transfer funds to another person by entering their cellphone number, email, or direct deposit account information.
Q: Can I make a deposit using Mobile Banking?
Yes, this feature is available with our app. Simply click the "Check Deposit" link, accept the terms and conditions, then follow the on-screen directions. You'll need to sign the back of your check and take a photo of the front and back of your check when prompted.
Q: How do I know that my mobile deposit was accepted?
After making your deposit you will receive a confirmation message. In the "History" tab you'll see any pending deposits and past deposits. When you click on the item you'll see the front and back of the check, the status, your confirmation number, and more. Your deposit will be posted to your account according to our normal deposit schedule.
Q: What do I do with the check that I just deposited? Do I need to keep it?
Per our Mobile Deposit User Agreement, we request that you keep the checks deposited with our Mobile App for 30 days. If there is any problem with your deposit item we will contact you.
Q: I am enrolled in Bill Pay. Can I pay bills from Mobile Banking?
Yes! Bill Pay is available within Online Banking and within the Mobile FCB app. Simply click on "Bill Pay" to access it.